Simple & Transparent Refunds
We want you to have a clear understanding of our cancellation, return and refund process before placing your order.
Our Refund Policy
Please review the information below to understand when refunds, cancellations or order resolutions may be available. Specific products and circumstances may be subject to additional restrictions.
Clear Process
Simple information about cancellations, refunds and order issues.
Order Review
Each eligible refund request is reviewed based on the applicable policy.
Customer Support
Our team is available to help with refund-related questions.
01. Policy Overview
We understand that situations may arise where an order needs to be cancelled, reviewed or resolved. Refund requests are handled according to the circumstances of the order and the applicable product and regulatory requirements.
Because certain healthcare and pharmacy-related products may have specific return restrictions, please contact our support team before sending anything back.
02. Refund Eligibility
Depending on the circumstances, a refund or other resolution may be considered when an order has an issue such as the following:
Eligibility is not automatic. Refunds and resolutions depend on the specific circumstances and applicable product restrictions.
03. Non-Refundable Items
Certain products may not be eligible for return or refund due to health, safety, hygiene, regulatory or product-specific restrictions.
- Products that cannot legally or safely be returned
- Items that have been opened or used where applicable restrictions apply
- Products specifically identified as non-returnable
- Orders affected by applicable healthcare or regulatory restrictions
Do not ship a product back without receiving instructions from our support team.
04. Order Cancellation
If you need to cancel an order, contact our support team as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment. However, cancellation cannot always be guaranteed.
Once an order has been processed, fulfilled or shipped, additional restrictions may apply.
05. Damaged, Incorrect or Missing Orders
If your order arrives damaged, appears to have been tampered with, contains an incorrect item, or has another delivery-related issue, contact our support team promptly.
To help us review the issue, you may be asked to provide order information, photographs of the package or other relevant details.
- Keep the original packaging where possible.
- Keep your order and tracking information available.
- Contact support as soon as you notice the issue.
06. Refund Process
If a refund is approved, the request will be processed according to the original payment method and applicable processing requirements.
Contact Support
Send us your order details and explain the issue.
Request Review
Our team reviews the request and applicable conditions.
Resolution
If approved, the applicable refund or resolution is initiated.
Once a refund is approved and processed, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
07. Refund FAQ
How do I request a refund?
Contact our support team with your order information and details about the issue. We will review your request according to the applicable policy.
Can I cancel my order after placing it?
Contact us as soon as possible. Cancellation may be possible before processing or shipment, but it cannot always be guaranteed.
What if I received the wrong product?
Contact support promptly and provide your order information. We may request additional details or photographs to review the issue.
What if my package arrived damaged?
Contact our support team as soon as possible. Keep the package and original shipping materials available for review.
How long does an approved refund take?
After approval and processing, the timing depends on the original payment method, financial institution and payment provider.
Can I return every product?
No. Certain healthcare, pharmacy, hygiene or otherwise restricted products may not be eligible for return or refund.
Need Help With a Refund?
Our support team is ready to review your order and help you understand the available options.